betvisa Privacy Policy

This privacy policy ("Policy") applies to the betvisa platform and its associated digital services ("Services"). The meanings of some key terms used in this document are clarified below:

• "Personal Information" means any information that can identify a specific individual — such as name, email address, mobile number, date of birth, and so on.
• "User" means any registered or unregistered visitor or member of the betvisa platform.
• "Processing" means any activity involving the collection, storage, modification, transfer, or deletion of data.
• "Third Party" means any person or organisation not directly associated with betvisa.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh. For the full terms of use of our services, the Terms and Conditions page should be read, as that document operates together with this privacy policy.

betvisa collects user information in the following ways:

2.1 During Registration and Account Creation

The following information is collected from users when opening an account:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically During Platform Use

When a user accesses the betvisa platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Pages visited on the platform and session duration
• Referral source — meaning which site the user came from
• Transaction history and betting activity

2.3 Through Communications

When you contact the support team via live chat or email, the details of that conversation may be stored in our system and used to improve the quality of service.

betvisa uses collected information only for the following legitimate purposes:

• Account Management: Completing registration, verifying login, and ensuring account security.
• Transaction Processing: Completing deposits and withdrawals and maintaining records of financial transactions.
• Identity Verification: Conducting KYC (Know Your Customer) procedures to prevent fraud and confirm account ownership.
• Customer Support: Resolving user issues and providing 24/7 support services.
• Relevant Communications: Sending account-related notifications, security alerts, and promotional information — where the user's consent exists.
• Responsible Gaming Monitoring: Identifying unusual betting behaviour and providing relevant support.
• Platform Improvement: Analysing user experience to improve service quality.

betvisa never sells personal information to third parties for commercial purposes.

betvisa uses cookies and similar technologies to operate the platform effectively. Cookies are small text files stored in the user's browser.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and store security tokens.
• Functionality Cookies: Used to remember language selection and personal preferences.
• Analytics Cookies: Used to monitor platform usage and support improvements.

4.2 Cookie Controls

Most browsers have settings to accept or reject cookies. However, if essential cookies are disabled, some key functions of the platform may not work properly.

betvisa applies industry-standard technical measures to protect user data. The main security layers are:

• SSL Encryption: End-to-end encryption is applied during data transmission.
• Firewall Protection: Strong firewall systems are active to prevent unauthorised access.
• Two-Factor Verification: OTP-based verification for sensitive actions.
• Restricted Access: Only authorised staff can access personal information.
• Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.

5.1 Data Retention Period

Relevant data is retained while the account is active. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable legal obligations. When retention is no longer necessary, data is securely deleted.

betvisa does not, as a matter of policy, sell users' personal information to third parties. However, limited data sharing may occur in the specific circumstances below:

6.1 With Service Providers

Minimum necessary information may be shared with partners who assist with payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and fraud prevention. These service providers are bound by contract to keep data confidential.

6.2 Legal Obligations

In response to a court order or a lawful demand from a competent authority, providing relevant information may be legally required. In such cases, betvisa will comply with applicable law.

6.3 With User Consent

Where explicit written consent has been obtained, data may be shared beyond the scope described above. Users retain the right to withdraw consent at any time.

Every user of the betvisa platform has the following rights regarding their personal information:

• Right to Access: You may request to know what information betvisa holds about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted — however, due to legal obligations, it may not be possible to delete all information immediately.
• Right to Restrict Processing: You may object to the processing of your information in specific cases.
• Right to Data Portability: You may request the collected data in a structured, machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving promotional messages at any time.

To exercise these rights, contact the betvisa support team via live chat. For more information on responsible gaming, read our Responsible Gaming section, which describes the various account control options available.

All betvisa services are for individuals aged 21 or above only. Collecting or processing information of minors is a clear violation of betvisa's policy.

Age verification is mandatory at registration. If a user opens an account by providing a false age and this is later proven, the account will be immediately closed and all transactions will be reviewed.

If we become aware that information of a minor has been collected, it will be deleted from our system without delay.

betvisa reserves the right to change or update this privacy policy at any time. If any significant changes are made, users will be notified by email or through the platform.

Continued use of the platform after a policy change will be considered as acceptance of the new policy. It is therefore recommended that you review this page regularly.

If you have any questions about this policy, visit the About Us page for general information about betvisa, where you will find a detailed description of the platform's services.

If you have any questions, requests, or complaints about this privacy policy, contact betvisa through the following means:

• Live Chat: Direct contact through the platform 24/7 — support is available in both Bengali and English.
• Email: [email protected] — written requests can be sent by email.

For general queries, our FAQ section already has answers to many questions, which may save you time.

We are committed to responding properly to all requests and always strive to protect your privacy.